Returns & Exchanges
At Foster Farm Botanicals, we take pride in the quality of our organic herbs and botanicals. Due to the perishable nature of our products, we cannot accept returns on food items, but we are committed to resolving any issues with damaged or incorrect orders.
Contact Support
Email our customer service team within 7 days of receiving your order with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the product, packaging, and shipping label if you received an item that was damaged during transit.
Review Process
Our quality assurance team will review your claim within 48 hours to determine if a replacement or store credit is the appropriate remedy.
Resolution Delivery
Once approved, we will process your replacement shipment or issue a digital credit note to your account immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing